![Dropbox desktop app mac not working](https://cdn1.cdnme.se/5447227/9-3/24_64e61dfd9606ee7f8b257167.png)
![dropbox desktop app mac not working dropbox desktop app mac not working](https://cdn0.tnwcdn.com/wp-content/blogs.dir/1/files/2012/05/IMG_2505wtmk.jpg)
![dropbox desktop app mac not working dropbox desktop app mac not working](https://cfl.dropboxstatic.com/static/images/guide/articles/business/set-up/save-your-work-in-dropbox/1_1_2_A-vflYDB8Gh.png)
The account key is what is used, for security, to encrypt your data locally and online. The QR code is simply a visual way to display your encrypted account key. It would seem that you were signed in already in mSecure 5 on your Mac before you went through an account reset in the past. As mentioned in my first reply, this issue is caused when a user goes through an account reset and the app is either not reinstalled on their devices, the Mac database file is not removed, or the iCloud/Dropbox sync file is not removed. This issue is also not an issue of any kind of license or purchase. Here's a guide that shows you how to remove the Mac database file and sign back into your account if needed: įortunately, this issue has nothing to do with mSecure 4 or any previous version. If not, your issue could be because you did not remove the local Mac database file or reinstall the app. Afterward, re-enable Dropbox syncing and see if your issue is fixed. I would recommend disabling syncing for your mSecure account and removing that Dropbox file. The file is located at: Dropbox/Apps/mSecure 5/USERID/data.mssb However, if you removed the local mSecure 5 Mac database and(or) reinstalled the app on your iOS/Mac devices, all you should need to do to fix your issue here is remove the older Dropbox sync file. Unfortunately, I'm not sure which steps you took or didn't take after the account reset in Nov.
![dropbox desktop app mac not working dropbox desktop app mac not working](https://playstoretips.com/wp-content/uploads/2019/05/dropbox_os-x-1024x512.png)
An account key mismatch happens if a user has gone through an account reset but did not either remove the local Mac database file, reinstall the app on all other platforms, and(or) removed the iCloud or Dropbox syncing file.
![Dropbox desktop app mac not working](https://cdn1.cdnme.se/5447227/9-3/24_64e61dfd9606ee7f8b257167.png)